Annual Report


Relations with our stakeholders

The Viscofan Group understands sustainability as the ability to create value among its various stakeholders in the short, medium and long term without compromising the well-being of future generations. Based on this commitment, appropriate communication channels have been identified and established to ensure an open dialogue and to be aware of their needs and expectations, allowing the identification and analysis of the most relevant aspects of value creation and that inspire the success strategy of the Viscofan Group.

The details of stakeholders and the communication channels used are as follows:

Detalle de grupos de interés y los canales de comunicación


Communication channels


General Shareholders' Meeting, roadshows, conferences, telephone and mail contact, corporate website, shareholder service office    


Intranet, global opinion survey, meetings and presentations, training sessions, direct relationship with managers, internal magazine, whistleblowing channel, bulletin boards and information screens


Customer satisfaction surveys, seminars and events organised by Viscofan, telephone and email technical assistance and continuous service, end-to-end claims and complaints system, active presence in trade fairs, visits to and from customers, local presence through agents and distributors, access to an extranet for customers accessible at


Direct contact, collaboration agreements, training, assessments and audits


Contact with the local community, civil society actors, partnership agreements, sponsorships, etc.

Contact with governmental institutions, associations, lawyers.

Collaboration with research centres and institutes in different countries

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